Returns & Exchanges
We stand behind the quality of our roses with a 5-year guarantee, ensuring that if any plant fails to grow, we will provide a replacement or refund. If you are not completely satisfied with your order, items can be returned in their original condition within 14 days of receipt.
Contact Customer Care
Notify our specialist team via email or phone with your order number and the reason for your return to initiate the process.
Package Your Items
Carefully place the roses or garden products in their original packaging, ensuring all root systems are protected and the box is securely sealed.
Ship the Return
Affix the provided return shipping label to your package and drop it off at an authorized carrier location or schedule a collection.
Receive Refund or Replacement
Once our horticulturalists inspect the returned items, we will process your full refund to the original payment method or ship your replacement plants within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing